Consular assistance
What you need to know
If you are a migrant living or working in the Cook Islands and need help—such as replacing a lost passport, getting emergency assistance, or contacting your family overseas—you can contact your country’s embassy or consulate. This type of support is called consular assistance.
Although the Cook Islands does not have foreign embassies based on the island, many countries provide support through their embassies or high commissions in New Zealand. Below, you’ll find details for the countries with the largest migrant communities in the Cook Islands.
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Fijian Citizens
Fijians can contact the Fiji High Commission in Wellington, New Zealand for support.
Contact Details:
📍 Level 5, 141 Willis Street, Wellington 6011
📞 +64 4 385 1977
📧 info@fijihighcommission.org.nz
🌐 fijihighcommission.org.nz
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Filipino Citizens
Filipino nationals can access consular services through the Embassy of the Philippines in Wellington.
Contact Details:
📍 50 Hobson Street, Thorndon, Wellington 6011
📞 +64 4 890 3741
📧 wellington.pe@dfa.gov.ph
🌐 wellingtonpe.dfa.gov.ph
📱 Facebook: @PHinNZ
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Indonesian Citizens
Indonesians can reach out to the Embassy of the Republic of Indonesia in Wellington.
Contact Details:
📍 70 Glen Road, Kelburn, Wellington 6012
📞 +64 4 475 8696
📧 info@indonesia.org.nz
🌐 indonesia.org.nz
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Australian Citizens
Australians can access help at the Australia High Commission in Rarotonga.
Australian High Commission – Cook Islands
📍 Mervyn F Brown Building, Avarua, Rarotonga
📞 +682 21933
📧 ahccookislands@dfat.gov.au
🌐 cookislands.highcommission.gov.au
🕘 Office Hours: Monday to Friday, 8am–4pm
🔹 After-hours emergency consular support: +61 2 6261 3305
New Zealand Citizens
New Zealanders can access help at the New Zealand High Commission in Rarotonga.
Contact Details:
📍 Maraerenga, Avarua, Rarotonga
📞 +682 22201
🌐 mfat.govt.nz
🕘 Office Hours: Monday to Friday, 9am–4pm
What kind of assistance can you get?
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Replacing lost or stolen passports
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Emergency travel documents
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Support in serious illness, injury, or natural disasters
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Contacting family back home
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Guidance if you are arrested or detained
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Help with legal or financial issues
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Safety updates and evacuation assistance
Important to know
Consular offices can’t pay for your medical care, legal bills, or travel costs, but they can guide you to the right support.
In an emergency, call the Cook Islands Police on 📞 999.
Helpful Tips
One of the smartest things you can do when arriving in the Cook Islands? Register with your embassy or high commission. It’s free, it’s quick, and it means your home country can reach you faster if something unexpected happens. Consider it travel insurance for peace of mind!